Orenkafine Terms & Conditions
1. Introduction
Welcome to Orenkafine ("Orenkafine", "we", "us", "our").
These Terms & Conditions ("Terms") govern your access to and use of the Orenkafine website, online store, digital platforms, products and related services (collectively, the "Platform").
By accessing the Platform, creating an account, placing an order or purchasing any product from Orenkafine, you acknowledge that you have read, understood and agreed to these Terms.
These Terms should be read together with Orenkafine's:
- Privacy Policy;
- Shipping & Delivery Policy;
- Return & Refund Policy;
- Cancellation Policy;
- Jewellery Warranty & Care Policy; and
- Any other policy expressly incorporated into the Platform.
If you do not agree with these Terms, please do not use the Platform or place an order.
2. About Orenkafine
Orenkafine is an India‑based digital jewellery brand offering jewellery and related products through its digital Platform.
For legal and regulatory purposes, Orenkafine shall operate through the legal entity identified below.
- Brand Name: Orenkafine
- Legal Entity: BLUE GEMS & JEWELS LIMITED
- Registered/Principal Business Address: Building No./Flat No.: A‑42, Name Of Premises/Building: Giriraj Ind Estate, Road/Street: Mahakali Caves Road, Andheri East, Locality/Sub Locality: Chakala MIDC, City/Town/Village: Mumbai, District: Mumbai Suburban, State: Maharashtra, PIN Code: 400093
- Customer Care Email: Info@orenkafine.com
- Customer Care Phone: +91 86559 64188
- Grievance Officer: Mayur Hitendra Parmar
- Grievance Email: Info@orenkafine.com
- GSTIN: 27AAKCB0949A2ZW
- CIN/LLPIN/Registration No.: U36911MH2021PLC366424
2.1 E‑Commerce Entity Classification and Compliance Officers
In accordance with the Consumer Protection (E‑Commerce) Rules, 2020, Orenkafine discloses its operating model and, where applicable, the officers responsible for regulatory compliance and coordination with law enforcement and consumer authorities:
- E‑Commerce Model: Inventory‑based (Orenkafine owns and sells the Products directly)
- Chief Compliance Officer: Mayur Hitendra Parmar, +91 86559 64188
- Nodal Contact Person (for 24×7 coordination with law enforcement agencies): Mayur Hitendra Parmar, +91 86559 64188
Orenkafine shall provide information sought by a government agency or a court of competent jurisdiction, for the purpose of verification of identity or prevention, detection, investigation or prosecution of offences, within the timeframe prescribed by applicable law, or within seventy‑two (72) hours of receipt of a valid order, whichever is earlier.
3. Definitions
For these Terms:
"Customer", "you" or "your" means any person who accesses the Platform, creates an account, submits an enquiry or purchases products from Orenkafine.
"Product" means any jewellery, accessory or other product offered for sale through the Platform.
"Order" means a request submitted by a Customer to purchase one or more Products.
"Platform" means the Orenkafine website, mobile interface, online store, digital pages and related electronic services.
"Personalised Product" means a Product manufactured, altered or customised according to Customer‑specific instructions.
4. Acceptance and Eligibility
By using the Platform, you represent that:
- You are at least eighteen (18) years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872 and other applicable Indian law.
- The information you provide is true, accurate and complete.
- You will use the Platform only for lawful purposes.
- You will comply with these Terms and all applicable laws.
- If you place an order on behalf of another person or legal entity, you confirm that you are authorised to do so.
A person who has not completed eighteen (18) years of age is not competent to contract under Indian law. Where such a person accesses the Platform or purchases Products, such use must be undertaken with the direct involvement and supervision of, and shall be deemed to have been entered into by, a parent or legally authorised guardian.
5. Electronic Contracting
The Platform may use electronic records, electronic communications, electronic confirmations and other digital mechanisms to facilitate transactions.
By placing an order electronically, you consent to receiving transaction‑related communications electronically.
Electronic records generated and maintained in connection with transactions may be retained by Orenkafine in accordance with applicable law.
Nothing in these Terms prevents a Customer from exercising rights available under applicable Indian law.
6. Website Use
You agree to use the Platform responsibly and lawfully. You shall not:
- Attempt to gain unauthorised access to the Platform or its systems.
- Introduce malware, viruses or harmful code.
- Interfere with Platform security or functionality.
- Use bots or automated systems to manipulate the Platform or orders.
- Scrape, copy or commercially exploit Platform content without permission.
- Create fraudulent accounts.
- Impersonate another individual or entity.
- Submit false, misleading or fraudulent information.
- Abuse promotional codes, refunds, returns or other customer benefits.
- Use the Platform for unlawful activity.
Orenkafine may suspend or restrict access where reasonably necessary to protect the Platform, Customers or business.
7. Product Information
We make reasonable efforts to ensure that Product descriptions, photographs, specifications, measurements, weights and other information are accurate. However, Customers acknowledge that:
- Product colours may vary depending on screen/device settings.
- Jewellery photographs may be enlarged for display purposes.
- Lifestyle photographs may contain accessories or styling elements not included with the Product.
- Handmade jewellery may contain minor variations.
- Natural gemstones may vary in colour, inclusions, pattern and appearance.
- Minor manufacturing tolerances may occur in measurements and weights.
Such reasonable variations shall not automatically constitute a defect.
Where a Product contains precious metals or gemstones, applicable material, purity, weight, certification and other required information shall be provided in the manner required by applicable law and/or displayed on the Product page or invoice.
7.1 Country of Origin
In accordance with the Legal Metrology (Packaged Commodities) Rules, 2011 (as amended) and the Consumer Protection (E‑Commerce) Rules, 2020, the country of origin/manufacture of a Product, and, where applicable and known, of its principal precious metal or gemstone components, shall be displayed on the relevant Product page prior to purchase. Where such information is not available for a specific component (for example, where gemstones are sourced through the ordinary course of the global trade), Orenkafine shall disclose this to the extent reasonably possible and in accordance with applicable law.
8. Precious Metals, Purity and Hallmarking
Where applicable, Orenkafine shall comply with the requirements governing precious metal jewellery, including applicable Bureau of Indian Standards ("BIS") hallmarking requirements.
Where hallmarking is legally applicable, the Product shall carry the required hallmarking information in accordance with applicable requirements.
For applicable hallmarked jewellery, Customers should review the relevant:
- BIS hallmark;
- Purity/fineness indication;
- HUID, where applicable; and
- Other legally required markings or documentation.
Where required, applicable information shall also be reflected in the Customer's invoice.
Customers may independently verify applicable hallmark/HUID information using official BIS verification facilities.
Nothing in these Terms limits any statutory rights or remedies available to a Customer in relation to purity, hallmarking or product conformity.
9. Natural, Lab‑Grown, Synthetic and Treated Stones
Where Orenkafine sells products containing diamonds or gemstones, the nature of the stone shall be disclosed accurately. Where applicable, Product descriptions may distinguish between:
- Natural diamonds;
- Laboratory‑grown diamonds;
- Natural gemstones;
- Laboratory‑created or synthetic gemstones;
- Simulated stones;
- Treated or enhanced stones.
A Product shall not be represented as natural, untreated, laboratory‑grown, synthetic, simulated or otherwise unless such representation is accurate and supported by the relevant Product information or documentation.
Where a third‑party grading or certification report is supplied, the report shall relate to the relevant Product as identified by its report or identification number.
10. Product Weight
For jewellery manufactured individually, actual final weight may vary slightly from an indicative or estimated weight because of manufacturing, finishing, polishing, setting and other production processes.
Where the final price depends upon actual weight or other variable components, Orenkafine may communicate the final applicable amount before dispatch where required.
The final tax invoice shall constitute the definitive transaction record.
11. Prices
All prices shall be displayed in Indian Rupees (INR), unless otherwise stated.
Prices may include or separately identify applicable taxes depending on how prices are displayed on the Platform. Where applicable, GST shall be charged in accordance with prevailing law.
Prices may be affected by:
- Precious metal rates;
- Product weight;
- Purity;
- Gemstones;
- Making/manufacturing charges;
- Hallmarking charges;
- Taxes;
- Customisation;
- Other applicable charges.
11.1 No Hidden Charges
The total price displayed to the Customer at the time of checkout, immediately before an Order is placed, shall be inclusive of all applicable taxes, duties, making/manufacturing charges, hallmarking charges and other mandatory charges then known to Orenkafine. No additional charge shall be levied at the payment stage that was not disclosed to the Customer prior to checkout, except charges arising from a Customer's own subsequent selection (such as expedited shipping) made after the price was displayed.
Orenkafine reserves the right to modify prices for future Orders, subject to applicable law.
12. Pricing Errors
Although Orenkafine endeavours to maintain accurate pricing, inadvertent technical, typographical or system errors may occur.
If an obvious pricing error materially affects an order, Orenkafine may contact the Customer and provide the applicable options permitted by law, including cancellation where appropriate.
Where payment has already been received for an order that Orenkafine validly cancels, the eligible amount shall be refunded through the applicable payment method.
13. Orders
Placing an Order constitutes an offer by the Customer to purchase the selected Product.
An automated order acknowledgement confirms receipt of the Order but does not necessarily constitute final acceptance.
An Order becomes accepted when Orenkafine confirms acceptance and/or proceeds with fulfilment, subject to applicable law.
Orenkafine may refuse, cancel or limit an Order in circumstances including:
- Product unavailability;
- Pricing or technical errors;
- Payment failure;
- Suspected fraud;
- Incorrect or incomplete information;
- Delivery restrictions;
- Duplicate or abnormal orders;
- Violation of these Terms;
- Events outside Orenkafine's reasonable control.
14. Product Availability
All Products are subject to availability.
Adding a Product to a cart does not guarantee that the Product will remain available until checkout or dispatch.
If a Product becomes unavailable after payment has been received, Orenkafine shall provide the applicable remedy, which may include cancellation and refund, subject to applicable law.
15. Custom and Made‑to‑Order Jewellery
Some Products may be customised or manufactured specifically according to Customer requirements. Customisation may include:
- Ring size;
- Necklace length;
- Engraving;
- Initials;
- Names;
- Dates;
- Metal selection;
- Gemstone selection;
- Design modifications;
- Other personal specifications.
Because such Products may be manufactured specifically for an individual Customer, cancellation, return or exchange may be restricted as stated in the applicable Return & Refund Policy, except where a remedy is required by applicable law or where the Product is defective, damaged, incorrect or materially inconsistent with the agreed specifications.
Customers are responsible for carefully checking all personalised information before confirming the Order.
16. Ring Sizing
Where the Customer provides a ring size, the Customer is responsible for ensuring that the information supplied is accurate.
Orenkafine may provide sizing guidance for assistance; however, sizing recommendations do not constitute a guarantee of personal comfort or fit.
Where a Product has been correctly manufactured according to the Customer's supplied size, subsequent resizing may be subject to:
- Additional charges;
- Manufacturing limitations;
- Design limitations;
- Stone setting limitations; and
- Applicable turnaround times.
17. Payment
Payments may be processed through third‑party payment gateways and financial service providers.
By submitting payment information, you represent that:
- You are authorised to use the selected payment method.
- The information supplied is accurate.
- The transaction is legitimate and authorised.
Payment processing may be governed by the terms and privacy policies of the relevant payment service provider.
18. High‑Value Transactions and Verification
Due to the nature and value of jewellery transactions, Orenkafine may undertake reasonable verification procedures for certain transactions. Such procedures may include verification of:
- Customer identity;
- Billing information;
- Delivery information;
- Payment information;
- Order details; and
- Other information reasonably required for fraud prevention or legal compliance.
Orenkafine may delay, suspend or cancel a transaction where there are reasonable grounds to suspect fraud, unauthorised payment, identity misuse or other unlawful activity, subject to applicable law.
19. Shipping and Delivery
Products shall be shipped to the address provided by the Customer.
Customers are responsible for ensuring that the delivery address, telephone number and other delivery information are accurate.
Estimated delivery dates are estimates unless expressly stated otherwise. Delivery may be delayed by circumstances including:
- Courier disruptions;
- Weather;
- Natural disasters;
- Public holidays;
- Government restrictions;
- Security checks;
- Strikes;
- Incorrect address information;
- Customer unavailability;
- Events beyond reasonable control.
20. High‑Value Delivery Security
For jewellery and other high‑value shipments, Orenkafine or its logistics partners may implement additional security procedures, including:
- OTP verification;
- Signature confirmation;
- Identity verification;
- Delivery confirmation;
- Tamper‑evident packaging;
- Restricted delivery instructions.
Customers should not share delivery OTPs or verification information with unauthorised persons.
21. Damaged or Tampered Shipments
Customers should inspect the external condition of the package upon delivery wherever reasonably possible.
If the package appears damaged, opened or tampered with, Customers should:
- Take photographs and/or video evidence.
- Retain the original packaging.
- Notify the delivery personnel where possible.
- Contact Orenkafine Customer Care promptly.
- Provide the order number and supporting evidence.
Reporting requirements shall not be interpreted as removing any statutory rights available to the Customer.
22. Returns, Exchanges and Refunds
Returns, exchanges and refunds shall be governed by Orenkafine's separate Return & Refund Policy. That policy shall specify:
- Eligible Products;
- Return period;
- Exchange conditions;
- Refund procedure;
- Inspection requirements;
- Customised Product exclusions;
- Damaged Product procedures;
- Packaging requirements;
- Non‑returnable Products; and
- Other applicable conditions.
Nothing in these Terms shall exclude or restrict a mandatory statutory right or remedy available to a Customer.
23. Condition of Returned Jewellery
Where a return is permitted, Products should ordinarily be returned:
- In their original condition;
- Without unauthorised alteration;
- With original packaging;
- With certificates and documentation, where applicable;
- With tags or security devices, where applicable;
- Without damage caused by misuse or improper handling.
Returned Products may be inspected before an exchange or refund is approved.
24. Defective, Incorrect or Non‑Conforming Products
If a Customer receives a Product that is materially defective, damaged, incorrect or materially different from the Product ordered, the Customer should contact Orenkafine promptly.
Orenkafine may request reasonable evidence, including:
- Photographs;
- Videos;
- Packaging photographs;
- Order information;
- Invoice information;
- Product identification details.
Following verification, Orenkafine shall provide an appropriate remedy in accordance with applicable law and its applicable policies.
25. Jewellery Care
Jewellery is subject to normal wear and requires appropriate care. Customers should follow all care instructions supplied with the Product.
Unless otherwise expressly stated, normal effects of use may include:
- Minor scratches;
- Surface wear;
- Tarnishing;
- Discolouration;
- Loss of polish;
- Wear to plating or finishes.
Damage caused by improper handling, impact, chemicals, perfumes, cosmetics, cleaning products, excessive moisture, misuse, unauthorised alteration or inappropriate storage may not be covered by any applicable warranty.
26. Gemstone Care
Natural gemstones may contain inclusions and other characteristics that are inherent to their natural formation.
Some gemstones may be more susceptible to scratching, chipping, thermal damage or other forms of damage.
Customers should handle gemstone jewellery carefully and follow the care instructions provided.
27. Warranty and Repairs
Where Orenkafine provides a warranty, the warranty period, scope, exclusions and repair terms shall be stated in the applicable Jewellery Warranty & Care Policy or Product documentation.
Unless otherwise expressly stated, a warranty does not automatically cover:
- Accidental damage;
- Misuse;
- Normal wear and tear;
- Scratches;
- Loss or theft;
- Unauthorised modifications;
- Damage caused by chemicals;
- Damage caused by improper storage or handling;
- Damage caused by third‑party repairs.
Any warranty shall operate subject to applicable statutory rights.
28. Certificates and Documentation
Where a Product is accompanied by a certificate, grading report, authenticity document or other documentation, Customers should retain such documents.
Certificates may contain information specific to the Product identified by the certificate. The existence of a certificate does not exclude any rights or remedies available under applicable law.
29. Intellectual Property
All intellectual property appearing on the Platform, including:
- Orenkafine name;
- Logo;
- Brand identity;
- Product photographs;
- Videos;
- Product descriptions;
- Jewellery designs;
- Graphics;
- Website design;
- Text;
- Illustrations;
- Packaging artwork;
- Original creative materials;
is owned by or licensed to Orenkafine and is protected by applicable intellectual property laws.
No Customer may reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from such material without prior written permission, except where permitted by law.
30. Trademarks and Brand Material
The Orenkafine name, logos, marks, product names, slogans and other brand identifiers may constitute trademarks or proprietary rights.
Unauthorised use is prohibited to the extent permitted by law.
31. Customer Reviews and User Content
Where the Platform permits Customers to submit reviews, photographs, videos, comments or other content, Customers must ensure that such content:
- Is truthful and based on genuine experience;
- Does not contain unlawful material;
- Does not infringe third‑party rights;
- Does not contain another person's private information without authorisation;
- Is not defamatory, fraudulent or misleading.
To the extent permitted by law, by submitting content you grant Orenkafine a non‑exclusive, royalty‑free licence to reproduce, display, publish and use such content for legitimate business and promotional purposes.
Orenkafine may remove content that violates applicable law or these Terms.
32. Third‑Party Services
The Platform may use or link to third‑party services, including:
- Payment processors;
- Logistics providers;
- Analytics providers;
- Communication providers;
- Social media services;
- Technology providers.
Third‑party services may be governed by their own terms and privacy policies. Orenkafine is not responsible for independent third‑party services except to the extent liability cannot legally be excluded.
33. Privacy and Personal Data
Orenkafine may collect and process personal information necessary to:
- Process Orders;
- Process payments;
- Deliver Products;
- Provide customer support;
- Prevent fraud;
- Maintain accounts;
- Communicate with Customers;
- Improve services;
- Meet legal and regulatory obligations.
Personal data shall be handled in accordance with Orenkafine's Privacy Policy and applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, once and to the extent notified into force.
The Privacy Policy forms an integral part of the Platform's legal framework.
34. Transactional Communications
Customers consent to receiving necessary communications relating to their Orders and use of the Platform, subject to applicable law. Such communications may include:
- Order confirmations;
- Payment notifications;
- Shipping updates;
- Delivery notifications;
- Customer support communications;
- Security alerts;
- Policy notices.
Customers may receive such communications even if they have opted out of promotional communications.
35. Marketing Communications
Where required, promotional communications shall be sent in accordance with applicable consent and communication requirements.
Customers may opt out of promotional communications using the available unsubscribe mechanism or by contacting Orenkafine.
36. Promotions, Discounts and Coupons
Promotional offers may be subject to additional terms. Unless otherwise stated:
- Promotional offers are subject to availability.
- Coupons may have expiry dates.
- Coupons may have product or order restrictions.
- Promotional offers may not be combined.
- Coupons cannot ordinarily be exchanged for cash.
- Offers obtained through fraud or misuse may be cancelled.
Specific promotional terms displayed with an offer shall apply to that promotion.
37. Gift Cards and Store Credit
Where Orenkafine offers gift cards, vouchers or store credits, their use shall be governed by the specific terms applicable to the relevant instrument.
Expiry, transferability, refundability and redemption restrictions shall be disclosed in the applicable terms.
38. Fraud Prevention
Orenkafine may take reasonable steps to detect and prevent:
- Payment fraud;
- Identity theft;
- Unauthorised transactions;
- False refund claims;
- Return abuse;
- Promotional abuse;
- Account misuse;
- Other unlawful activity.
Where legally required, information concerning suspected unlawful activity may be provided to competent authorities.
39. Account Security
Where Customers create accounts, they are responsible for maintaining the confidentiality of their account credentials.
Customers should immediately notify Orenkafine if they believe their account has been compromised.
Orenkafine may suspend accounts where reasonably necessary for security or legal compliance.
40. Website Availability
Orenkafine endeavours to keep the Platform operational and secure but does not guarantee uninterrupted or error‑free availability. Temporary interruptions may occur because of:
- Maintenance;
- Software updates;
- Hosting issues;
- Network failures;
- Cybersecurity incidents;
- Technical problems;
- Force majeure events.
41. Prohibited Conduct
You shall not use the Platform to:
- Commit fraud;
- Violate applicable law;
- Infringe intellectual property rights;
- Abuse refunds or returns;
- Manipulate prices or promotions;
- Use stolen payment information;
- Misrepresent your identity;
- Interfere with Platform security;
- Attempt unauthorised access;
- Distribute malicious software.
Orenkafine reserves all rights and remedies available under applicable law.
42. Consumer Rights
Nothing in these Terms is intended to exclude, restrict or waive any mandatory consumer right or remedy available under Indian law.
Orenkafine recognises that applicable consumer protection legislation, including the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, may provide Customers with rights relating to:
- Product quality;
- Product conformity;
- Unfair trade practices;
- Misleading representations;
- Defective goods;
- Product liability;
- Consumer grievance redressal; and
- Other statutory protections.
Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision shall prevail.
43. Product Liability
Nothing in these Terms shall be interpreted as excluding liability that cannot lawfully be excluded under applicable Indian law.
Where applicable, claims relating to defective Products or product liability shall be dealt with in accordance with the Consumer Protection Act, 2019 and other applicable law.
44. Grievance Redressal
Orenkafine shall maintain an appropriate customer grievance mechanism in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.
Customers may submit complaints relating to:
- Orders;
- Products;
- Payments;
- Delivery;
- Returns;
- Refunds;
- Privacy;
- Customer service;
- Other Platform‑related matters.
Grievance Officer
- Name: Mayur Hitendra Parmar
- Designation: Grievance Officer
- Email: Info@orenkafine.com
- Phone: +91 86559 64188
- Postal Address: Building No./Flat No.: A‑42, Name Of Premises/Building: Giriraj Ind Estate, Road/Street: Mahakali Caves Road, Andheri East, Locality/Sub Locality: Chakala MIDC, City/Town/Village: Mumbai, District: Mumbai Suburban, State: Maharashtra, PIN Code: 400093
44.1 Response Timelines
The Grievance Officer shall acknowledge receipt of a complaint within forty‑eight (48) hours of receipt and shall endeavour to redress the complaint within one (1) month from the date of its receipt, or such other timeframe as may be prescribed by applicable law from time to time.
Customers should provide their order number and sufficient information to allow Orenkafine to investigate the complaint.
44.2 External Grievance Forums
If a Customer's grievance is not resolved to their satisfaction through the above mechanism, the Customer may also approach:
- the National Consumer Helpline, toll‑free number 1915 (or 1800‑11‑4000), operated by the Department of Consumer Affairs, Government of India;
- the e‑Daakhil portal (edaakhil.nic.in), the online platform for filing consumer complaints before the District, State or National Consumer Disputes Redressal Commissions; or
- any other statutory consumer forum, commission, authority or court having jurisdiction, as described in Clause 45 below.
45. Dispute Resolution
Customers are encouraged to contact Orenkafine first so that complaints can be resolved amicably.
If a dispute cannot be resolved through customer support or the grievance mechanism, the parties may pursue remedies available under applicable Indian law.
Nothing in these Terms prevents a Customer from approaching an appropriate statutory consumer forum, commission, authority or court where such right is available under law.
46. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to mandatory consumer jurisdiction and other statutory forums available under applicable law, disputes may be submitted to the competent courts/authorities having jurisdiction over Mumbai City, Maharashtra, India.
This clause shall not be interpreted to deprive a consumer of any mandatory statutory forum or jurisdiction available under applicable law.
47. Force Majeure
Orenkafine shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:
- Natural disasters;
- Floods;
- Earthquakes;
- Fire;
- Epidemics or pandemics;
- War;
- Terrorism;
- Civil unrest;
- Government action;
- Strikes;
- Transportation disruptions;
- Telecommunications failure;
- Internet outages;
- Power failures;
- Cybersecurity incidents;
- Other extraordinary events beyond reasonable control.
Orenkafine shall take reasonable steps to minimise the impact of such events where practicable.
48. Indemnification
To the extent permitted by law, you agree to indemnify Orenkafine against claims, losses or reasonable expenses arising directly from:
- Your material violation of these Terms;
- Fraudulent use of the Platform;
- Unlawful use of the Platform;
- Infringement of third‑party rights caused by your conduct;
- Misuse of another person's account or payment method;
- Unlawful content submitted by you.
This provision shall not apply to the extent a claim results from Orenkafine's own unlawful conduct.
49. Limitation of Liability
To the maximum extent permitted by applicable law, Orenkafine shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform where such limitation is legally permissible.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights and remedies.
These Terms shall not be interpreted as excluding liability for fraud, wilful misconduct or other matters for which liability cannot legally be excluded.
50. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force to the extent permitted by law.
The invalid provision shall, where legally possible, be interpreted or modified only to the minimum extent necessary to make it enforceable.
51. Waiver
Failure by Orenkafine to enforce any provision of these Terms shall not constitute a permanent waiver of its right to enforce that provision.
52. Assignment
Customers may not transfer their rights or obligations under these Terms without Orenkafine's prior written consent, except where permitted by law.
Orenkafine may transfer or assign its rights and obligations as part of a merger, restructuring, acquisition, sale of business or similar transaction, subject to applicable law.
53. Changes to These Terms
Orenkafine may update these Terms from time to time to reflect:
- Changes in applicable law;
- Regulatory requirements;
- Business practices;
- Product changes;
- Security requirements;
- Technological developments.
The latest version shall be published on the Platform with the applicable "Last Updated" date. Where required by law, material changes shall be communicated through an appropriate notice.
54. Entire Agreement
These Terms, together with the policies expressly incorporated into them, constitute the applicable contractual framework governing your use of the Platform and purchase of Products from Orenkafine, subject to applicable law.
In the event of a conflict:
- Mandatory applicable law shall prevail.
- Specific statutory consumer rights shall prevail.
- Specific Product or promotional terms may apply to the extent of the relevant transaction.
- These general Terms shall apply to matters not otherwise specifically addressed.
55. Contact Information
- Orenkafine
- Legal Entity: BLUE GEMS & JEWELS LIMITED
- Brand: Orenkafine
- Registered/Principal Address: Building No./Flat No.: A‑42, Name Of Premises/Building: Giriraj Ind Estate, Road/Street: Mahakali Caves Road, Andheri East, Locality/Sub Locality: Chakala MIDC, City/Town/Village: Mumbai, District: Mumbai Suburban, State: Maharashtra, PIN Code: 400093
- Customer Support Email: Info@orenkafine.com
- Customer Support Phone: +91 86559 64188
- Grievance Officer: Mayur Hitendra Parmar
- Grievance Email: Info@orenkafine.com
- GSTIN: 27AAKCB0949A2ZW
- Registration/CIN/LLPIN: U36911MH2021PLC366424
56. Customer Acknowledgement
By accessing the Orenkafine Platform or placing an Order, you acknowledge that:
- You have read and understood these Terms.
- You have reviewed the relevant Product information.
- You understand that jewellery may have natural and manufacturing variations.
- You understand that customised Products may have different cancellation and return conditions.
- You agree to the applicable payment and delivery terms.
- You acknowledge the applicable Return & Refund, Privacy, Shipping and Warranty policies.
- You understand that mandatory rights available under Indian law remain unaffected.